WARRANTY & RETURNS

YOUR SATISFACTION IS ESSENTIAL TO OUR SUCCESS

Whether you are a new or a returning customer, we are committed to maintaining your confidence and loyalty in our product and service.

AUTHENTICITY

We are proud to be an authorized dealer for many of today’s trusted eyewear brands. All our eyewear products are 100% authentic, ensuring you all the benefits of the manufacturer’s quality materials and product performance

FRAME WARRANTY

• We honor all frame manufacturers warranties. Most frame companies offer a 2 year replacement warranty, from date of purchase, against manufacturer’s defects.
• Warranty does not include inflicted damage or loss.   Defects not covered under warranty include but are not limited to:
  • A general demur in appearance (eyeglasses are subject to the “wear and tear” of everyday life, therefore it is natural to expected they will appear less new over time) 
  • Damage caused from frames being bumped, twisted, bent, scratched or marked, no matter what the cause, including spring temples that have been over extended 
  • Damage caused from neglect such as, not maintaining regular maintenance or hygiene required for frame materials
  • Damage caused from excessive exposure to elements such as, heat or chemicals

LENS WARRANTY

• We offer a 30 day replacement warranty for a one time adaption change, valid from date of purchase on prescription lenses. The warranty covers any prescription change, adaption difficulties, lab faults or lens defects
• Warranty does not include inflicted damage or loss, including scratches or chips, regardless of intent.  Accidents occur but fall under insurance rather than manufacturer warranty
• The warranty on our Progressive Lenses extends to 90 days from date of purchase, for a one time adaption change at no charge

COATING WARRANTY

• Our anti-reflective and anti-scratch coatings from Essilor, Nikon and Luxor all have a limited 2 year warranty. During the 2 year warranty period, the lenses will be replaced, once, at no charge if damaged due to coating defect or scratching under normal usage
• The prescription from the original invoice must be used for replacement

PATIENTS OWN FRAME EDGING & MOUNTING

• We are committed to handling a “patient’s own frame” with the maximum care and precaution; however, there is no warranty for damage or breakage to the frame due to frame adjustments or mounting lenses to a “patient’s own frame”
• There will be a charge for any repairs or replacements needed to use a patients own frame
• If we are unable to replace the frame due to unavailability, we will do our best to provide a comparable substitute with any and all replacements at the patients expense